Returns & Exchanges
At Rahua, we want you to be completely satisfied with your rainforest-grown beauty products. If you are not happy with your purchase, we accept returns of gently used products within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
2
Prepare Your Package
Securely pack the items in their original packaging and attach the prepaid shipping label provided via email.
3
Ship It Back
Drop off your package at any authorized carrier location; please allow 7-10 business days for transit and processing.
4
Receive Your Refund
Once our team inspects the return, a refund will be issued to your original payment method, excluding original shipping fees.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing